Frustrated by slow replies and data silos in customer support? Hugo changes that by acting on live data with strict boundaries and a clear handoff to humans when needed.
Stop Wasting Time on Repetitive Tasks
Hugo understands multi-turn intents and pulls from live data sources like product catalogs, ecommerce, billing tools, and internal databases to ensure accurate, timely responses.
Get End-to-End Automation
Hugo performs actions in real systems—check order statuses, retrieve invoices, look up subscriptions, update tickets, and trigger workflows—delivering true end-to-end support.
With a reliability-first architecture, Hugo stays in scope, escalates when needed, and preserves conversation context for seamless human handoff.
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Customer Reviews for Hugo
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Most helpful
Hi, I'm Maya, owner of a small fashion shop. Hugo helps me draft replies using real-time order data. With Live Data Integration I can check statuses, pull invoices, and insert exact figures in seconds. It handles multi-turn questions and escalates with context when I need a human, which keeps customers calm. The initial catalog mapping was a bit fiddly, but totally worth it.
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Showing 1 - 2 of 2 reviews .
Liam Miller
Live data pulls cut reply time for my boutique orders
What I liked
What could be better
Hi, I'm Maya, owner of a small fashion shop. Hugo helps me draft replies using real-time order data. With Live Data Integration I can check statuses, pull invoices, and insert exact figures in seconds. It handles multi-turn questions and escalates with context when I need a human, which keeps customers calm. The initial catalog mapping was a bit fiddly, but totally worth it.
William Anderson
Verified purchaseContext-aware SaaS support with seamless handoffs shines
What I liked
What could be better
Devon here, a customer success manager at a growing SaaS startup. Hugo's contextual understanding keeps multi-turn conversations straight, letting me pull subscription details, update tickets, and draft precise replies using live data. The hero feature is cross-turn comprehension that preserves intent, so customers don't have to repeat themselves. The only gripe is occasional latency when checking several sources, and setup for multiple data feeds can be a tad fiddly.
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Hugo: Features, Advantages & FAQs
Explore everything you need to know about Hugo
Frequently Asked Questions
What is Hugo?
Hugo is an AI-powered customer service agent (powered by Crisp) that understands multi-turn conversations and acts on live data.
What can Hugo do for my team?
Hugo retrieves orders and invoices, checks subscriptions, updates tickets, and triggers workflows in connected systems.
How does Hugo stay accurate?
Hugo uses approved data sources and predefined actions, with escalation to human agents when requests fall outside scope.
Is Hugo available 24/7?
Yes. Hugo handles conversations around the clock and hands off complex issues to humans when needed.
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