Talki
Ideal For
Automatically resolve routine questions across web chat, email, and Telegram
Manage Telegram, email, and web chat tickets from a single shared inbox
Provide agents with customer plans, MRR, and payment details within tickets
Automate refunds, tagging, and ticket closing with macros
Key Strengths
Unified multichannel inbox: Manage web chat, email, and Telegram from one place
AI-powered ticket replies: Speed up resolutions
Built-in translation: Support 80+ languages
Core Features
AI-powered Ticket Replies: Speed up resolutions with contextual AI
Shared Inbox: Consolidate web chat, email, and Telegram in one place
Knowledge Base from Docs: Auto-builds a knowledge base from company docs
Two-way Translation: Communicate in 80+ languages
Macros & Automation: One-click refunds, tagging, and closures