Glia
Before discovering Glia, many organizations face fragmented customer interactions across digital and voice channels, leading to delays and dissatisfaction.
Stop Wasting Time on Inefficient Support
With Glia, you unlock a unified platform that automates routine tasks and offers real-time insights, creating a seamless and efficient customer journey.
Experience the 'Aha!' Moment
Imagine reducing support costs while increasing customer satisfaction through intelligent automation, all with a flexible, unlimited usage model— that's the power of Glia.
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Customer Reviews for Glia
6-month timeline
Most helpful
As a customer support manager at a regional bank, my goal was to reduce call center volume during afterhours. Glia's AI Virtual Assistants proved to be a game-changer by automating common banking inquiries, freeing up agents for complex issues. The ability to quickly set up workflows meant I saw results within days. However, configuring complex scenarios took longer than expected, and some custom integrations needed extra support. Overall, Glia's automation improved efficiency and customer satisfaction immensely.
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Showing 1 - 2 of 2 reviews .
Daniel Harris
Verified purchaseEnhanced Healthcare Support, but Room for Better Insights
What I liked
What could be better
Working as an lead IT helpdesk technician at a healthcare network, I needed an intelligent way to handle high call volume and improve diagnosis support. Glia's AI CoPilots helped our agents by providing real-time suggestions and automating routine wrap-ups, which significantly sped up our response times. The voice automation features also minimized call transfers. That said, the AI-driven insights sometimes lacked the granularity needed for complex medical queries, requiring manual follow-up. Still, the overall efficiency boost was notable.
Grace Walker
Streamlined Banking Support with AI Virtual Assistants
What I liked
What could be better
As a customer support manager at a regional bank, my goal was to reduce call center volume during afterhours. Glia's AI Virtual Assistants proved to be a game-changer by automating common banking inquiries, freeing up agents for complex issues. The ability to quickly set up workflows meant I saw results within days. However, configuring complex scenarios took longer than expected, and some custom integrations needed extra support. Overall, Glia's automation improved efficiency and customer satisfaction immensely.