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Lyro

Web Paid

Meet Lyro, the AI customer service suite that optimizes your help desk without losing your customers' trust. Reduce issue workload by automating support with help from a liable, trustworthy AI agent.

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Lyro is an AI customer service agent that automates customer support conversations while keeping interactions natural and personalized. Built for support and ecommerce teams, Lyro helps businesses resolve customer requests faster, reduce ticket volume, and improve customer experience.

Lyro can handle tasks like order updates, refunds, subscription changes, appointment bookings, and FAQ responses automatically. When needed, it seamlessly transfers conversations to human agents with full context included.

For ecommerce brands, Lyro also acts as an AI shopping assistant by recommending products, guiding customers through purchases, and supporting upsell opportunities.

Lyro supports 45+ languages and integrates with platforms like Zendesk, Salesforce, Intercom, Gorgias, and Tidio. It’s built with enterprise-grade security and supports compliance standards including GDPR and SOC 2 Type 2.

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Email Verification: Verify ownership through your domain email.

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File Verification: Place our file in your server.

After verification, you'll have access to manage your AI tool's information (pending approval).

How Lyro Works In 3 Steps?

  1. Fast Integration

    Lyro natively integrates with the helpdesk systems your company already uses. The tool's implementation is incredibly fast, allowing it to be fully operational in just a few hours.
  2. Train on Your Knowledge

    The artificial intelligence learns everything about your business by drawing information directly from your own support content.
  3. Automation & Smart Escalation

    The assistant runs on autopilot, independently executing tasks. However, when it encounters a complex problem, it seamlessly escalates the issue to a live human agent.

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Lyro: Features, Advantages & FAQs

Explore everything you need to know about Lyro

Core Features
  • Task Automation: Independent handling of refunds, order updates, subscription changes, and call bookings
  • Smart Escalation: Resolving common issues and smoothly transferring complex cases to human agents
  • Sales Boosting: Qualifying leads, recommending personalized products, and spotting upsell opportunities
Advantages
  • task automation
  • fast implementation
  • smart escalation
  • sales boosting
  • natural experience
  • multilingual support
  • native integrations
  • omnichannel
  • free trial
Use Cases
  • Customer Service Automation: Running repetitive tasks and routine support tickets on autopilot, such as processing refunds, providing order updates, managing subscription changes, and handling call bookings
  • Proactive Support & Ticket Triage: Resolving common customer questions, troubleshooting issues, and collecting essential details before seamlessly escalating complex cases to human agents
  • Multilingual Global Support: Providing automated, conversational, and human-like customer interactions across more than 45 languages without needing to hire a multilingual team
  • Sales Boosting & Lead Generation: Acting as an AI shopping assistant to spot upsell opportunities, qualify leads, and guide shoppers with personalized product recommendations

Frequently Asked Questions

How does the free trial work?

You get a 7-day trial to test all features without a credit card, after which your account automatically downgrades to a free plan unless you upgrade.

What counts as one Lyro conversation?

It is an interaction with at least one AI reply. Multiple replies to solve an issue, even if the customer returns later, still count as a single conversation.

Can I change my subscription anytime?

Yes, you can upgrade or downgrade at any time. The changes will take effect at the start of your next billing cycle.

How long does implementation take?

Unlike competitors that require month-long timelines, Lyro can be fully operational within hours.

How many languages does it support?

Lyro is capable of automating customer interactions in more than 45 languages.

Is the tool secure and compliant?

Yes, Lyro complies with major global security and privacy standards, including SOC 2 Type 2, GDPR, CCPA, CPRA, AI Pact, and the EU-US DPF.

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